Please read these terms carefully before using our services
Welcome to Evia Health (Pty) Ltd (“Evia Health”). By utilising our services, you agree to the following Terms and Conditions. Please read them carefully.
Evia Health provides medication delivery services, including prescription medication dispensing, packaging, and delivery, intended for individuals in need of chronic, acute prescription medications and supplementations.
By using Evia Health, you agree that we may pre-pack your chronic medication for delivery or collection to save you time. Send reminders when your prescription is nearing expiry to assist you in obtaining a new script. You may opt-out of these services at any time by contacting us.
By using Evia Health's services, you expressly consent to the collection, processing, storage, and sharing of your personal and health-related information, including but not limited to prescriptions, medical aid details, and contact information, for the purposes of providing healthcare services, delivery logistics, regulatory compliance, and Customer support. Your information may be shared securely with authorized third-party service providers strictly for service fulfillment, under confidentiality obligations in accordance with the Protection of Personal Information Act, 2013 ('POPIA'). You have the right to withdraw your consent at any time by notifying us in writing. Upon withdrawal, services will cease, and your personal data will be deleted unless retention is required by law.
By continuing with registration, placing an order, or submitting a prescription through Evia Health’s platform or partner platforms, I:
Evia Health endeavours to provide accurate and up-to-date pharmaceutical services in accordance with the Pharmacy Act, 1974 (Act No. 53 of 1974), Medicines and Related Substances Act 101 of 1965, and Good Pharmacy Practice (GPP) standards. Customers acknowledge that it is their responsibility to disclose all relevant medical information to the prescribing healthcare professional, including known allergies, comorbidities, and chronic conditions. Evia Health shall not be held liable for any adverse outcomes or complications resulting from the Customer’s failure to disclose such information or from the prescribing doctor’s omission. Where Evia Health acts as a dispensing pharmacy based on valid prescriptions received electronically or otherwise, the duty to counsel is satisfied through reasonable efforts to highlight Customer safety warnings. However, ultimate responsibility rests with the prescribing professional and the Customer. Evia Health acts solely as a dispensing pharmacy and does not undertake clinical assessments. The prescribing healthcare professional bears sole responsibility for ensuring the medicine is clinically appropriate, taking into account the Customer’s medical history, allergies, and comorbidities. Customers agree to indemnify Evia Health from any claims, liabilities, or damages arising from incomplete or inaccurate medical histories not disclosed at the point of care or prescribing, or from any clinical errors, omissions, or failures on the part of the prescribing healthcare professional.
Please refer to our Privacy Policy for more information.
You are responsible for maintaining the confidentiality of your login credentials. Evia Health will not be held liable for losses due to unauthorized use of your account resulting from your negligence.
While Evia Health takes reasonable steps to ensure product safety and labeling accuracy, no warranties are given beyond those required by law. Customer/s is/are advised to verify labeled ingredients and usage instructions. Unless gross negligence by Evia Health is proven, you indemnify us against any direct, indirect, incidental, or consequential injury, harm, death, or loss arising from the use of our products or services.
Evia Health’s liability for any claim arising from the use of our services is limited to the amount paid for the service in question. We are not responsible for delays, errors, or incorrect deliveries beyond our reasonable control.
All content, branding, and materials on our website and platform are the property of Evia Health and protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
Evia Health offers certain bundled medical service packages that may include third-party provider charges (e.g., doctor consultations, software/platform access fees, dispensing, and delivery). These are presented as a single inclusive fee for customer convenience. Detailed breakdowns are available upon request. Evia Health affirms compliance with all applicable pricing regulations under the Pharmacy Act, the Medicines and Related Substances Act, and the Consumer Protection Act.
All products and services are subject to availability. Prices are quoted in South African Rand (ZAR) and may change without prior notice. VAT adjustments will be applied according to prevailing legislation. Delivery charges apply and will be disclosed at checkout.
Orders will be processed for:
Deliveries are limited to South Africa. Deliveries can only take place after Evia Health has managed to contact/counsel the Customer and further, Successful medical aid claim or co-payment.
Orders will be processed within 2 hours of receipt of script from Intercare Doctor. Deliveries are limited to certain areas within Johannesburg, South Africa. Deliveries can only take place after Evia Health has managed to contact/counsel the Customer.
Orders will be processed within 3 business days of receipt of payment. Deliveries are limited to South Africa. Deliveries can only take place after Evia Health has managed to contact/counsel the Customer and further, Successful medical aid claim or co-payment.
Services are available to South African residents only.
Any third-party links are provided for convenience only. Evia Health does not endorse or accept responsibility for external sites' content.
These terms are governed by the laws of South Africa. Evia Health chooses 33 Fricker Road, Illovo, Johannesburg as its domicilium citandi et executandi.
Evia Health reserves the right to amend these Terms and Conditions at any time. Updates will be posted on our website.
Email: scripts@evia.health
Contact Number: 010 634 3842
Address: 33 Fricker Road, Illovo, Johannesburg, South Africa.
*Take note of Trading hours above.
Last updated: 05 June 2025